Sales of banking products and clients' service.

• Meet tour members on arrival and make introductions; • Coordinate pre-arranged accommodation and transport and make sure that tour members are comfortable; • Lead tour groups, advise tour members local interest points, prepare and present tour commentaries; • Meetings in the hotels; • Provide sales of excursions and on shopping tours; • Coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, cruises, extended tours, rafting, etc; • Research and share general information on regional cultures; • Attend to operational problems such as booking errors and amendments, lost luggage or illness; • Provide first aid if needed; • Maintain written reports of daily activities and carry out other administrative work.

-making reservations and cancellations for guests over the phone, by letter, fax or email and face to face -to allocate rooms and hand out keys to guests or porters -taking and passing on messages -handling foreign exchange -compiling guests' bills -taking payment -ordering room service -ordering taxis for guests -answering questions about facilities and amenities in the hotel and the surrounding area

-Deal directly with customers either by telephone, electronically or face to face -Respond promptly to customer inquiries. -Handle and resolve customer complaints. -Obtain and evaluate all relevant information to handle inquiries and complaints. -Process orders, forms, applications and requests. -Manage customers' accounts. -Keep records of customer interactions and transactions. -Record details of inquiries, comments and complaints. -Communicate and coordinate with internal departments. -Follow up on customer interactions.

-To be responsible for organizing board meetings, informing board of directors about the impending meeting, formulating the agenda of the meeting with Chairman and/or Chief Executive, compiling the minutes of meeting and maintaining minute books. -Ensure that Annual General Meetings (AGM) is held as per the Companies Act and the companies’ Article of Association. Responsible for issuing notices of meetings, distribution of proxy forms, helping directors update themselves and getting prepared in case any shareholder ask questions, helping directors prepare briefing material and ensuring that security arrangements are done for the meeting. During the meeting, ensure that proxy forms are processed properly, voting is carried out properly and recording the minutes of the meeting. -Ensure that the Memorandum and Articles of Association is properly complied with. In case any amendments are issued, have to make sure that they are implemented in the right manner. -To be responsible for maintaining the statutory registers regarding the members, company charges, directors and secretary, directors’ interests in shares and debentures, interests in voting shares and debenture holders. -To be responsible for the publication of the company’s annual report and accounts. -To maintain the company’s register of members, deal with questions of the shareholders and transfer of share-holding etc., -To regularly communicate with shareholders – both individual and institutional -- through circulars and notices, and ensure the payment of dividends and interest. They have to keep an eye on register of members in case any stakeholder is aiming at taking over the company.

Foreign languages, Linguistics

World Tourism, State and Municipal Administration

Basic education